FAQ.
Frequently Asked Questions
How do I register?
It's simple! Click on "Sign Up" on our website, fill in your basic information, and choose a credit package. That's it, you're ready to start!
How can I buy credits?
After creating your account, access the packages section on the website, choose the one that best suits your needs and complete the purchase quickly and securely.
Are credits transferable?
No, credits are personal and exclusive to your account. This way, you get the most out of your learning experience.
Can I take a trial lesson?
Yes! We want you to experience our method before committing. We offer a free lesson for you to get to know us.
How can I know my English level?
Here on the website, there's a simple and practical placement test. You can take the test to ensure you join lessons suited to your level.
How are the English levels organized?
The lessons are divided into beginner, intermediate, and advanced levels, so you can learn at the right pace and with classmates at the same level.
Do I need to have an advanced English level to take part?
No! We have classes for all levels, from beginners to advanced. You just need the will to learn!
What is the Wiser Club?
It's our exclusive community for subscribers! There, you can practice English daily, join challenges, debates, and earn rewards while connecting with other students.
Does Ellie Wise offer certificates?
No! We don't provide level certificates, but we issue participation certificates for students who complete goals or specific lesson packages.
Are the classes recorded?
No, all classes are live, ensuring real and practical interaction with teachers and colleagues.
O que acontece se eu não usar todos os créditos no prazo?
Os créditos possuem validade, mas não se preocupe! Antes do prazo acabar, enviamos lembretes para que você aproveite ao máximo suas aula
Which classes match my English level?
During the placement test, we provide suggestions for clubs and classes that perfectly suit your level.
How does the lesson booking work?
After purchasing your credits, you can book lessons on the theme and time that suits you directly through the website, quickly and easily.
Who will be my teachers?
Our teachers are fluent and passionate about teaching. They have experience helping students of all levels communicate with confidence.
What devices can I use to access the lessons?
You can access our lessons on a computer, tablet, or smartphone. Just make sure you have a stable internet connection!
How does the student profile work?
In your profile, you can track all your progress: completed lessons, favorite clubs, study time, and even goals achieved, with rewards that further motivate your learning.
Is there technical support?
Yes, we're here to help! If you have any questions or issues, our support team is available through the website chat or email.
Can I cancel or reschedule a booked lesson?
Yes, you can cancel or reschedule through the website, but it’s important to do so at least with 3 hours in advance to avoid losing your credits.
What happens if I can't keep up with the lesson?
Our teachers are trained to adjust the pace and ensure everyone participates. Additionally, you can choose lessons according to your level.
How do I cancel or request a refund?
Just get in touch with our support team. We have a clear policy for cancellations and refunds, which can be reviewed on our website